Complaints - returns and complaints form - download HERE

 1. Each customer who has concluded a sales agreement is entitled to a complaint.

The customer also has the right to return the purchased goods within 14 days.
 2. In the event of a technical defect, please contact the Seller by email or letter.
 3. In order to identify and improve the complaint procedure, the Customer who makes a complaint about a product purchased and delivered via the Internet is recommended to complete the form on the website www.padew.pl as part of such a complaint and send it to the address sklep@padew.pl will allow faster processing of the application. After completing the form, the Customer receives a feedback message confirming the acceptance of the application for consideration by the Seller:

                 Padew.pl - Karol Krępa
                 ul. Świerkowa 15
                 39-340 Padew Narodowa
                 POLEN

4. After consideration of the complaint application by the Seller, the Customer receives an e-mail containing further instructions for the complaint procedure and the RMA notification number.
5. The goods being complained about should be delivered to the Seller's headquarters where the goods are purchased.

                 Padew.pl - Karol Krępa
                 ul. Świerkowa 15
                 39-340 Padew Narodowa
                 POLEN
 

6.  In order to improve the complaint procedure, the Customer who makes a complaint of a product purchased and delivered via the Internet, is recommended to send the product directly to the address of the Seller's office as part of such complaint:
7.  It is recommended that each customer clearly marks the complaint, with particular reference to the designation of the parcel with the RMA service request number. The smooth operation of the complaint procedure, in particular the receipt of the complaint shipment by the Seller depends on the correct and visible identification of the parcel with the RMA service request number. Its absence prevents the identification of the complaint application and considerably delays the consideration of the case.
8. The RMA service call number generated by the system is valid only for 7 days from the date of its assignment. Shipment of the complaint after the expiration of the indicated deadline may cause difficulties and delay the consideration of the complaint.
9. After considering the complaint, the customer receives service documentation describing the result of the service expertise.
10. Receive the advertised equipment only in the place and form in which the goods were delivered to the Seller.
11. The reverse issued to the customer in the salon when accepting the equipment for the padew.pl service is the only document entitling him to receive the equipment without checking the receiving data.
12. The faulty equipment should be picked up within 30 days of notifying the Customer that the service procedures have been completed. If the equipment is not picked up in the above the Seller shall call in writing the Customer to receive the equipment within 15 days from the date of delivery of the request. After the expiry of the additional deadline, the Seller is entitled to charge for the non-contractual storage of equipment. This fee is 5% of the current rate for 1 sq m of warehouse space in the city of the seller's registered office for each month of storage.
13. Most of the products offered by the Seller have a manufacturer's, importer's or seller's warranty. Each time, the terms of guarantee performance are specified in the guarantee print issued by the guarantor. The above provision does not exclude or limit or suspend the Consumer's rights under the Act of 30 May 2014 on Consumer Rights (Journal of Laws of 2014, item 827).
14. In the case of the sale of goods in trade between entrepreneurs on the basis of art. 558 § 1 k.c. the parties exclude the seller's liability under the warranty for physical and legal defects of things, in particular, they determine that he does not bear any responsibility also for hidden defects of the object of sale.


Download the returns and complaints form: HERE